Frequently Asked Questions (FAQs)

The gas meters installed by SSGC, at the premise of the customer, records gas volume consumed in cubic meter or cubic feet by the customer. The recording of gas consumption on these meters is done through Digital Handheld Devices. These monthly reads are recorded and maintained by the company as prima facie evidence of gas sale.

SSGC has to comply with OGRA directives to serve gas bills based on meter readings on 30 days basis to the customers therefore SSGC follows a well-defined billing program to cover 365 days of sale for the year. The billing program is developed in a way to ensure 12 monthly meter readings and accordingly issuance of bills, annually. Industrial & Commercial customers are billed on a calendar month basis and meter reading of customer is obtained at the last day of each month.

If due to any reason, the meter is not read during a billing cycle, provisional bills (system generated) are issued. The amount so paid by virtue of provisional bills is adjusted against the bill raised on the basis of actual reading during subsequent billing cycle. The remarks on the bill mention reasons of provisional billing. Customer may contact nearest CFC / Billing Zone to inquire and for remedial actions. The contact number and address of the nearest CFC / Billing Zone is mentioned on the gas bills of the respective areas.

Gas bills are computed at the prevailing tariff as notified by OGRA for respective customer category along with Meter Rent and applicable taxes i.e; GST ,WHT, etc. The gas bill calculation is also mentioned on your gas bills that provides a breakup of the calculation based on units consumed with price applicable per unit as per OGRA notified tariff.

The latest applicable slab wise rates per MMBTU and rates per SCM along with estimated bill on different slabs are as follow:

*  SCM worked out on GCV 990 (BTU/SCF)

* As per OGRA notified tariff, customer will get benefit of preceding one slab only.

If the consumption during any billing month is less than a specified volume, customer is billed on minimum charges. The minimum charges for each category of customers are also notified by OGRA.

The Pressure Correction Factors are used to convert the gas volumes as measured by basic meters to the standard volume.

Gross calorific value (GCV) is the amount of heat released by the complete combustion of a unit of natural gas. The GCV taken to calculate the customer bill is mentioned on the respective gas bill of the customer.

A BTU is defined as amount of heat required to raise the temperature of one 1 pound (0.454 kg) of liquid water by 1 °F (0.556 °C) at a constant pressure of one atmosphere. When 1 Btu is represented in a unit of million, it is termed as Metric Million British Thermal Unit (MMBtu). The recorded volume is measured in terms of cubic feet or cubic meters which is converted to British Thermal Units (BTUs) based on gas quality showing as GCV in your bill.

MMBTU = MCF x GCV / 1,000 where MCF (Thousand Cubic Feet) = SCM / 28.17385 or SCF/10

The gas meter installed at the customer premises is the property of SSGC and a Monthly Meter Rent of Rs 40/- per month is charged for Normal Domestic Meters (G4 and G1.6) whereas it varies for other customers based on installed meter type as per OGRA approved notification for Fixed and Variable Charges.

In case of a default, the Late Payment Surcharge (LPS) for domestic customer is levied at 10% of current bill.  For Industrial & Commercial customers LPS at the rate of 1.5% per month for first year and thereafter 2% per month on the outstanding amount of the gas bills is charged as per OGRA approved notification for Fixed and Variable Charges.

GSD stands for Gas Supply Deposit, to be maintained by Company against each customer equivalent to three months’ average consumption bill. An annual exercise to ascertain customers’ security deposit is conducted and where ever there is a need to update the required GSD, the amount is recovered from the customer.

In case, the meter, for any reason whatsoever, ceases or omits to register regularly the volume of natural gas supplied, the meter is said to be Passing Un-registered Gas (PUG). The company change the meter. Estimated bill based on new meter consumption is charged for the period meter was PUG.

This is also a type of PUG meter, in this case, Meter being a mechanical device is prone to wear and tear due to aging. SSGC replaces such meter in its scheduled meter change program. All meters are then tested in meter testing laboratory and wherever slowness is determined, that volume is billed to the customer.

The customer is solely responsible for the repair and maintenance of the internal piping /houseline and gas installations after the meter. All internal leakages causing excessive billing due to lost gas, is the responsibility of the customer and will be billed to him. Please inform about gas leakage immediately at company hotline 1199, as it is also a safety hazard.

All bills pertaining to gas consumption and or other charges are payable by the customers with-in the “Due Date” shown on the bills.

1. At all scheduled Bank Branches / Post Offices.
2. Commercial Bank Facilities i.e; ATMs, Online Banking, Debit/ Credit cards
3. Mobile Apps like Easy Paisa, Jazz Cash, UPaisa
4. SSGC Mobile App (Option under development)

As per the Company Gas Sale Agreement with its customers, authorized gas usage is:

One meter – for one kitchen and one geyser utilization for purely domestic purposes.

• Install gas efficient appliances i.e; Instant Geysers, Certified Thermostat for Geysers,
• Conserve consumption and minimize wastage i.e; Conical Baffles and Smart Timer Devices for Water Geysers, Use of Pressure Cookers
• Stay vigilant of your meter reading with responsibility for meter safety to prevent theft, loss, leakage or damage.

• Update your gas appliances/ usage details with the Company.
• Update your personal details like CNIC and NTN at nearest CFC to avoid disconnection.

• For emergencies and complaints, please contact SSGC call center 1199 available round the clock for 365 days.

The customer may contact any Customer Facilitation Center (CFC) for restoration of gas supply and provide a copy of paid gas bill at CFC helpdesk.

The due date for gas bill payment is valid for current bill only. If previous gas bill(s) is unpaid then gas supply can be disconnected anytime. Customers should immediately clear outstanding gas dues in order to avoid disconnection of gas supply or to restore gas supply if disconnection already done.

After payment of outstanding gas dues, customer should provide copy of paid bill and CNIC at any CFC for restoration of gas supply. The gas supply is restored within 24 hours after providing paid gas bill copy if the disconnection period is less than 6 months. In case gas supply has been disconnection for a period of over 6 months, a survey of the premises is conducted as per SOP whereby restoration may take 7 to 10 days.

SSGC offers easy instalments to facilitate its valued customers and they can approach any CFC for instalments.