Job Summary:

The purpose of this position is to develop an understanding of business requirements of Oracle Customer Care & Billing, to carry out analysis and to contribute in the development/modification of software and programs / applications. The incumbent is responsible for business automation as well as business continuity.

Job Responsibilities:

1. Ensure that already developed programs are running smoothly.
Explore opportunities for improvements on a proactive basis.
2. Provide necessary support to projects and business apps development team to test, evaluate and implement new programs.
3. Lead specialists to suggest modifications in existing programs to improve business efficiency.
4. Conduct testing and evaluation of new programs and modifications.
5. Identify areas for modification in existing business applications for customer service, billing programs and subsequently developing these modifications after seeking due approvals from competent authorities.
6. Arrange for necessary trainings for end users in order to ensure effective usage of the system.
7. Lead and supervise program development team to amend / develop software changes as per requirements of the business departments.
8. Coordinate with vendors to cope up with issues being faced during design/implementation of new applications or modules etc.
9. Ensure that necessary software support is provided to generate essential reports for further sharing with user departments as per approved timelines.
 
10. Ensure that necessary technical support is provided on a timely basis to the end users for smooth business continuity.
11. The individual shall ensure compliance to the Enterprise Risk Management Framework enforced in the Company while performing job responsibilities in accordance with his assigned role.
12. The individual shall ensure compliance to the Business Principles and Ethics Policy / Code of Conduct.
13. Undertake any other task assigned by the supervisor.