MBA with at least 02 years of experience or Masters with at least 05 years of experience. Knowledge of Regulatory Frame work will be considered as an added advantage
Responsibilities:
Review/analyze complaints having financial impacts on a regional basis when required and comments received from the concerned departments to prepare case files.
Assess Passing Unregistered Gas (PUG) complaints and take the necessary actions required for resolving the complaints as per the standard rules and regulations.
Analyze the cases of gas theft claims and obtain relevant documents required to ensure compliance with OGRA’s approved procedures.
Analyze and obtain the evidence required to justify the billings and prepare responses for OGRA.
Prepare monthly MIS reports on OGRA.
Attend hearings along with DGM-RA regarding Consumer Complaints at OGRA offices.
Assist senior management in documenting responses to OGRA-related queries and complaints under complaints resolution regulations procedures.
Coordinate sensitive and escalated complaints ensuring senior managers are briefed where appropriate.
Provide timely, periodic status updates to complainants, respondents, and senior management/ board as appropriate, in ongoing case resolution processes.
Ensure that key risks are identified, reported, recorded, and managed in a timely manner.
