CA / ACMA with at least 04 years of post-qualification experience or ACCA / MBA with at least 06 years of experience. Must have experience of Rules & Regulations of Regulatory Framework.
Responsibilities:
Review of responses on consumer complaints received from OGRA while ensuring compliance with standard rules and regulations.
Evaluate Passing Unregistered Gas (PUG) complaints and take necessary actions required for resolving the complaints as per the standard rules and regulations.
Review the cases of gas theft claims and obtain relevant documents required to ensure compliance with OGRA’s approved procedures.
Oversee evidences required to justify the billings and prepare responses for OGRA.
Provide support in documenting responses to OGRA related queries and complaints under complaints resolution regulations procedures.
Ensure departments provide relevant feedback and case files are stored for future references.
Implement measures for improving the structure for complaints resolution and complaint management.
Assess regulatory and statutory obligations are met, including accurate and timely processing within the framework of the regulations for review by senior management.
Ensure timely, periodic status updates to complainants, respondents and higher management/ board as appropriate, in ongoing case resolution processes.
