Providing quality services to Customers and resolving their queries efficiently including PMDU, Ombudsman, Court, OGRA
Developed Comprehensive Strategy for UFG reduction and increase in SBU sales.
To oversee and coordinate various policies/measures to control gas theft through introduction of new technologies and vigilant monitoring teams and plan / arrange raids at suspected gas pilferage points in coordination with relevant departments.
To monitor and analyze section–wise and SMS–wise gas reconciliation reports and monitor the percentage, trend of UFG losses in different zones keeping the Management informed through presentations and reports.
To analyze/monitor sector-wise monthly Gas Sales Trends, Minimum Billed Consumers’ cases, Sticky Meter and Provisional billing.
To assist and present disputed cases to the Management Review Committee for resolving consumers’ appeals after analysis of UFG loss data.
To maintain close liaison with the zones for implementation of UFG policies.
To manage, motivate and train the billing department staff.
To make presentations to the BOD/Senior Management regarding billing and UFG activities and implementation status.
To attend OGRA meetings and respond to their queries regarding disputed gas theft cases and billing related matters.
Carry out due diligence of the section by acting as internal quality control check and overseeing internal & external audits of the section.
