Job Summary:

Serving as the Chief Spokesperson, the position will provide strategic guidance related to internal and external communication through print, digital and social media. Portray a positive image of the Company, monitor advertisements, media campaigns, marketing, collateral to ensure the message is being communicated effectively, reaching the target audience.  The person will also manage and coordinate the Corporate Social Responsibility (CSR) activities for the Company, identify/explore various revenue generating avenues through innovative / out of box ideas and transform corporate communication department into a profit center function.

Job Responsibilities:

1. Supervise the development, review and finalization of the communication policy for SSGC.
Ensure the team is aligned and activities of the department are carried out accordingly. 
2. Develop working relationships with key stakeholders including media to project a positive image of the organization and for smooth functioning of the department.
Ensure team is responsive to media/regulatory authorities and other stakeholders are provided timely and accurate information to avoid any negative publicity for the organization.
3. Ensure that any news related to the company on social media, digital or print media is shared with the senior management.
Approve messages and make recommendations on how to approach situations i.e. message to be communicated, platforms to be used etc. and seek management’s approval if required.
4. Monitor news, ensure timely responses to media by approving responses prepared for media queries and news, as well as approve rebuttals, clarifications, press release.
Guide team to collaborate with internal stakeholders to ensure the organization’s view is communicated effectively and accurately on the relevant forums. 
5. Anticipate how changes in the external and internal environment may impact SSGC and proactively develop a plan for any issues that may arise to protect SSGC’s image.
 
6. Participate in press conferences with senior management, provide input on speeches and messages to be communicated to ensure that are in line with the organization’s strategy and communicating key messages on behalf of the organization, as required.
 
7. Review and approve content to be posted on the organization’s social media pages (Facebook, Linked-in, Twitter, and YouTube), and ensure timely and well drafted responses which will portray a positive image of the organization.
 
8. Identify / explore various revenue generating avenues through innovative / out of box ideas and transform corporate communication department into a profit center function.
 
9. Evaluate proposals for Corporate Social Responsibility (CSR) initiatives presented by team.
Assess the feasibility to invest in projects, assess its alignment with organization’s vision, and guide team to assess impact on community. Shortlist relevant ones for consideration by senior management and provide approvals as and when required. 
10. Review progress of CSR activities implementation and guide team to modify strategy as and when required to achieve the desired results.
 
11. Review media campaign plans, provide input, and monitor execution in collaboration with the relevant departments and media agency to ensure maximum outreach.
Monitor response and advice on changes if required. 
12. Ensure that SSGC is well represented in external events, right platforms are selected for advertisement/communication of messages and opportunities for collaboration with other entities are explored to maintain and promote a favorable image of the company.
 
13. Finalize material designed including annual reports, company newsletter, advertisements, publications etc.
, provide input to ensure high quality and alignment with strategy. Ensure timely distribution and printing. 
14. Manage department’s expenses against the allocated budget and ensure/approve related payments in accordance with the budget.
 
15. Finalize the presentation of data to be sent to Government bodies including Oil and Gas Regulatory Authority (OGRA), Ministry of Energy, Prime Minister Delivery Unit (PMDU) Standing Committee, National Assembly and other regulatory authorities/.
Attend meetings when needed and communicate with these bodies for resolution of issues/policy direction 
16. Review and approve policies and processes related to the Department to ensure ethical, sustainable and effective policies that will help to achieve the Department’s goals.
 
17. Ensure that complaints received through Pakistan Citizen Portal (PCP) are effectively and efficiently resolved.
Address to respective SSGC departments to resolve such complaints within a period of 40 days otherwise it may lead to direct escalation to the Prime Minister’s office. 
18. Comply with the information requirements received from members of the National Assembly and Senate within a time duration of 24 to 48 hours of the receipt of such requests.
19. Coordinate and follow-up with the departments concerned in order to determine the compliance status on the queries and complaints received from different government organizations.
Ensure the respective departments’ response to queries, complaints and request for specific information in terms of completeness and accuracy before submission.
20. Communicate with the customer facing departments including Customer Relations on the need to resolve complaints on a timely basis and to the satisfaction of the customers so that these are not escalated to other forums including Pakistan Citizen Portal (PCP).
 
21. Administer complaints made by industrial and commercial consumers (including CNG) regarding connections, Gas Infrastructure Development Cell (GIDC), and disconnections.
 
22. Transform Corporate Communication Department into profit center function.
23. To ensure succession planning by identifying, developing and maintaining pool of successors for key positions within the division / department.
 
24. Foster and encourage continuous learning and development culture and encourage continuous education at all levels within the division / department.
 
25. Carry out any other tasks assigned by the management.